Terms & Conditions for Kiss & Store Services
These Terms & Conditions apply to all services provided by Kiss & Store as part of our smart luggage storage network. By using our lockers, attended points, or any related smart storage solutions across our network of locations, you agree to the terms described below.
1. Premises
The services provided by KISS & STORE SP. Z O.O. (“Kiss & Store”, “we”, “us”, “our”) are governed by these Terms & Conditions of Service. These Terms form an integral part of each individual contract for storage or any other service concluded with the Customer (“you”, “your”) and cannot be separated from it. By using our lockers or related services, you agree to these Terms & Conditions.
2. Definitions
“We”, “us”, “our” – refer to KISS & STORE SP. Z O.O., its staff, partners, and affiliates.
“Customer”, “you”, “your” – refers to the person using Kiss & Store’s lockers or related services.
“Locker” – refers to the automated self-service storage unit provided by Kiss & Store.
“Receipt” – the confirmation of rental, either digital or printed.
3. Service Description — Self-Service Lockers
The Kiss & Store service allows you to store your luggage or items in our self-service lockers for the selected duration as shown on your receipt or confirmation email.
No booking is required — lockers can be rented directly on-site or online. All locations are open 24/7, unless otherwise indicated on our website. Each locker rental is non-refundable once confirmed. Maximum allowed weight per locker: 35 kg. No animals, perishable food, or illegal items may be stored. Locations are non-smoking and entry is limited to persons over 18 years old (or minors accompanied by an adult). The Customer is responsible for ensuring that the locker door is properly closed before leaving, keeping their own luggage locked and identifiable, and checking that no items are left inside after checkout.
4. Late Pickup
If luggage is collected later than the paid rental period: a 50% surcharge per hour will apply for hourly rentals and a 50% surcharge per day for daily rentals. Your locker will reopen once the additional fee is paid through the self-service terminal.
5. Forgotten or Unclaimed Luggage
For security reasons, any item not claimed within 5 days after the end of the rental period will be disposed of. If forwarding forgotten items is requested, the Customer shall cover all related costs in advance. A €35 handling fee will apply, plus shipping costs depending on the method and destination.
6. Packaging and Condition of Items
Each item must be properly packed and closed to prevent damage or tampering. KISS & STORE SP. Z O.O. accepts no liability for damage caused by inadequate packaging or for items that may leak, break, or harm other stored belongings.
7. Prohibited Items
The following are strictly prohibited from storage: animals, plants, food, or perishable goods; weapons or hazardous materials; illegal substances or items prohibited by law; cash, credit cards, documents, precious metals, jewelry, watches; electronic devices such as laptops, tablets, smartphones; fragile or flammable materials. KISS & STORE SP. Z O.O. reserves the right to inspect and remove any prohibited or dangerous items.
8. Inspection Rights
For security reasons, KISS & STORE SP. Z O.O. and/or authorized authorities may open and inspect any locker if necessary, without prior notice.
9. Customer Obligations
By using the service, you guarantee that your luggage complies with all laws and restrictions; you have packed it safely; it does not contain any prohibited or dangerous items; the total value of each locker’s contents does not exceed €1,000; and all information provided is correct. You agree to indemnify Kiss & Store against any costs or damages resulting from your breach of these obligations.
10. Liability and Insurance
Our liability for loss or damage applies only when directly attributable to Kiss & Store’s negligence. Each stored item is covered by insurance up to €1,000 per locker for theft or damage, already included in the price. This insurance does not cover cash, documents, jewelry, precious stones, metals, electronics or fragile items, or indirect damages such as missed flights, loss of income, or delays. All Kiss & Store locations are equipped with 24/7 CCTV surveillance and alarm systems connected to security services.
11. Forgotten Access Codes or Technical Issues
If you lose your access code or experience technical issues, contact our support team through the helpline or website form. Identity verification will be required before access is granted.
12. Complaints
All complaints must be submitted in writing within 8 days of retrieving your luggage. Complaints must include proof of payment and a full description of the issue. We will not process claims until all rental fees are paid in full.
13. Rates and Payment
All prices are displayed at the rental terminal and on our website. Payment is made online or on-site via credit/debit card or other electronic payment methods. All prices include applicable taxes (VAT). Late payments or unpaid surcharges may result in collection fees and interest charges in accordance with EU regulations.
14. Applicable Law
These Terms & Conditions are governed by Polish law. If any provision is found invalid, the remaining clauses shall remain fully valid and enforceable.
15. Jurisdiction
Any disputes arising from or related to these Terms shall be settled by the competent court in Kraków, Poland, unless otherwise required by applicable consumer protection law.
KISS & STORE SP. Z O.O., ul. Stepowa 34D, 30-698 Kraków, Poland, www.kissandstore.com
The services provided by KISS & STORE SP. Z O.O. (“Kiss & Store”, “we”, “us”, “our”) are governed by these Terms & Conditions of Service. These Terms form an integral part of each individual contract for storage or any other service concluded with the Customer (“you”, “your”) and cannot be separated from it. By using our lockers or related services, you agree to these Terms & Conditions.
2. Definitions
“We”, “us”, “our” – refer to KISS & STORE SP. Z O.O., its staff, partners, and affiliates.
“Customer”, “you”, “your” – refers to the person using Kiss & Store’s lockers or related services.
“Locker” – refers to the automated self-service storage unit provided by Kiss & Store.
“Receipt” – the confirmation of rental, either digital or printed.
3. Service Description — Self-Service Lockers
The Kiss & Store service allows you to store your luggage or items in our self-service lockers for the selected duration as shown on your receipt or confirmation email.
No booking is required — lockers can be rented directly on-site or online. All locations are open 24/7, unless otherwise indicated on our website. Each locker rental is non-refundable once confirmed. Maximum allowed weight per locker: 35 kg. No animals, perishable food, or illegal items may be stored. Locations are non-smoking and entry is limited to persons over 18 years old (or minors accompanied by an adult). The Customer is responsible for ensuring that the locker door is properly closed before leaving, keeping their own luggage locked and identifiable, and checking that no items are left inside after checkout.
4. Late Pickup
If luggage is collected later than the paid rental period: a 50% surcharge per hour will apply for hourly rentals and a 50% surcharge per day for daily rentals. Your locker will reopen once the additional fee is paid through the self-service terminal.
5. Forgotten or Unclaimed Luggage
For security reasons, any item not claimed within 5 days after the end of the rental period will be disposed of. If forwarding forgotten items is requested, the Customer shall cover all related costs in advance. A €35 handling fee will apply, plus shipping costs depending on the method and destination.
6. Packaging and Condition of Items
Each item must be properly packed and closed to prevent damage or tampering. KISS & STORE SP. Z O.O. accepts no liability for damage caused by inadequate packaging or for items that may leak, break, or harm other stored belongings.
7. Prohibited Items
The following are strictly prohibited from storage: animals, plants, food, or perishable goods; weapons or hazardous materials; illegal substances or items prohibited by law; cash, credit cards, documents, precious metals, jewelry, watches; electronic devices such as laptops, tablets, smartphones; fragile or flammable materials. KISS & STORE SP. Z O.O. reserves the right to inspect and remove any prohibited or dangerous items.
8. Inspection Rights
For security reasons, KISS & STORE SP. Z O.O. and/or authorized authorities may open and inspect any locker if necessary, without prior notice.
9. Customer Obligations
By using the service, you guarantee that your luggage complies with all laws and restrictions; you have packed it safely; it does not contain any prohibited or dangerous items; the total value of each locker’s contents does not exceed €1,000; and all information provided is correct. You agree to indemnify Kiss & Store against any costs or damages resulting from your breach of these obligations.
10. Liability and Insurance
Our liability for loss or damage applies only when directly attributable to Kiss & Store’s negligence. Each stored item is covered by insurance up to €1,000 per locker for theft or damage, already included in the price. This insurance does not cover cash, documents, jewelry, precious stones, metals, electronics or fragile items, or indirect damages such as missed flights, loss of income, or delays. All Kiss & Store locations are equipped with 24/7 CCTV surveillance and alarm systems connected to security services.
11. Forgotten Access Codes or Technical Issues
If you lose your access code or experience technical issues, contact our support team through the helpline or website form. Identity verification will be required before access is granted.
12. Complaints
All complaints must be submitted in writing within 8 days of retrieving your luggage. Complaints must include proof of payment and a full description of the issue. We will not process claims until all rental fees are paid in full.
13. Rates and Payment
All prices are displayed at the rental terminal and on our website. Payment is made online or on-site via credit/debit card or other electronic payment methods. All prices include applicable taxes (VAT). Late payments or unpaid surcharges may result in collection fees and interest charges in accordance with EU regulations.
14. Applicable Law
These Terms & Conditions are governed by Polish law. If any provision is found invalid, the remaining clauses shall remain fully valid and enforceable.
15. Jurisdiction
Any disputes arising from or related to these Terms shall be settled by the competent court in Kraków, Poland, unless otherwise required by applicable consumer protection law.
KISS & STORE SP. Z O.O., ul. Stepowa 34D, 30-698 Kraków, Poland, www.kissandstore.com
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