Frequently Asked Questions – Luggage Storage in Kraków

Our staffed luggage storage locations in Kraków are open every day (Monday to Sunday) from 09:00 to 20:00. You can drop off and pick up your bags anytime during these hours.

No booking is needed! Walk-ins are perfectly welcome. Simply come to any Kiss & Store location, scan the QR code with your smartphone, and complete our ultra-fast 36-second check-in. Drop your bags with our staff and enjoy Kraków hands-free!

We offer an innovative hourly billing system, so you pay ONLY for the time you actually use — no flat daily rates required! Prices start from 9.99 PLN per hour, per bag. The total time is rounded up to the next full hour, and you conveniently pay when you collect your luggage.

No, Kiss & Store is a completely cash-free facility. You can easily and securely pay by credit card, debit card, Apple Pay, or Google Pay when you pick up your bags.

Unlike traditional automatic coin lockers, Kiss & Store is a fully staffed facility. This means we do not have cramped metal boxes or strict size limits! Whether you have a standard cabin suitcase, a massive backpack, or oversized luggage, our staff will securely store it for you.

Absolutely! Your security is our top priority. Because we are a staffed facility, there is no public access to the storage area. Your bags are tagged with special security tags, monitored by 24/7 CCTV, and every booking automatically includes €1,000 of insurance coverage for your peace of mind.

After dropping off your luggage, you will receive a digital confirmation (via SMS and email). When you are ready to collect your bags, simply show this confirmation to our on-site staff, and they will hand your luggage back to you immediately.

Yes, of course! If you forgot something in your suitcase (like a charger or a jacket), simply drop by the store. Our friendly staff will retrieve your bag so you can take what you need, and then we will securely store it again.

Yes! We know how tiring traveling can be, especially during the "Airbnb check-out gap". That’s why we offer free access to clean customer toilets at our locations — a perfect place to refresh before heading to the airport or train station.

Yes, you can leave your luggage with us overnight. However, please remember that our staff is on-site and doors are open between 09:00 and 20:00. You will not be able to pick up your bags outside of these operating hours.

We operate in the most strategic parts of the city:
1. City Centre / Main Station (ul. Radziwiłłowska 26A) – just a 5-minute walk from Kraków Główny train station.
2. Kazimierz / Jewish Quarter (ul. Miodowa 7) – right in the heart of Kraków's historic district.

For safety and legal reasons, it is strictly forbidden to store flammable, hazardous, illegal, or perishable items. Anything that could cause damage, emit a strong odor, or pose a risk to our staff and other customers is not allowed.

First, please check your spam or junk folder. If you still haven’t received it within a few minutes, simply speak to our staff on-site or contact our support team via the website. We will verify your booking and resend the confirmation right away.

Yes! You will automatically receive a digital receipt by email right after your card payment. If you need a business invoice, simply ask our staff or reply to the confirmation email, and we will generate one for you.

Don’t panic! Just contact our support team online. We will safely hold your luggage and can arrange a secure international courier shipment to your home address. Shipping costs are calculated individually based on the destination and parcel size.

You don’t need to make any reservation in advance. Just come to any Kiss & Store location, scan the QR code with your smartphone to check in within seconds, and hand your bags to our friendly staff.

Yes! You can store as many bags as you need. Billing is calculated per bag, and because we are a staffed facility, we have plenty of space for groups and families.

You can keep your luggage with us for as long as you need — there’s no time limit. Rental is charged per started hour, so you only pay for the actual time used.

Anything from standard suitcases and backpacks to oversized bags, shopping bags, and jackets. Because we don't use lockers, you don't have to worry about your items not fitting inside a box!

You are welcome to enter Kiss & Store to drop off or collect your luggage, and our customers have free access to clean toilets. However, the store is designed for secure luggage storage only and is not a waiting area or hostel.

Unlike automated lockers, Kiss & Store is fully staffed. If you have any questions or need assistance with the registration process, our friendly personnel are right there on-site to help you immediately.

Yes. All our locations are monitored by 24/7 CCTV to ensure maximum safety and security for your belongings.

Yes, your booking automatically includes insurance coverage up to €1,000 per booking for extra peace of mind.

You can speak directly to our staff on-site, or reach us quickly via the contact form on our website. Our team will respond as soon as possible.

Don’t panic! Since we are staffed, just provide the email or phone number you entered during your registration to our personnel, and we will securely verify your identity and return your bags.

Yes! All prices are billed in PLN, but you can pay with any international credit or debit card. Your bank or card provider will handle the currency conversion automatically and securely.

Not yet — your luggage must be picked up from the exact same Kiss & Store location where you dropped it off.

If you experience any issues scanning the QR code or filling out the online form, our on-site staff will gladly assist you and guide you through the fast check-in process in person.

Yes, all displayed prices already include VAT and the €1,000 insurance coverage — there are no hidden fees.

You don’t need to set a specific rental time in advance or worry about extending it! Simply store your luggage and keep it safe with us for as long as you need. The system will automatically calculate the total time when you pick it up.

Charges are calculated by the hour, per bag, and prices start from 9.99 PLN per hour. Each started hour counts as a full one. For example, if you leave your bag for 3 hours and 15 minutes, you’ll be charged for 4 hours. You only pay when you pick up your luggage, making it simple and fair.