Frequently Asked Questions — Luggage Storage in Kraków
Got questions about leaving your bags near Krakow Train Station (Kraków Główny) or Kazimierz? Find all the answers below.
Learn how our secure, 100% automated luggage lockers work, our upfront 4-hour pricing, and how we make your trip completely hassle-free.
What are the Kiss & Store opening hours?
Our automated luggage lockers in Kraków are open 24/7. You can walk in, drop off, and pick up your bags anytime, day or night. 100% automated, 24/7 access.
Do I need to reserve a locker in advance?
No reservations are needed! Our rental process is completely on-site. Just walk in, choose your locker at the terminal, pay securely, get your access code, drop your bags, and go. There are no apps to download.
How much does luggage storage in Kraków cost?
You pay per locker, not per piece of luggage! You make an upfront payment at the terminal which covers your first 4 hours. If you need extra time, it operates on a "pay as you go" basis—you simply pay the remaining balance at the terminal before the locker opens during pickup.
Can I pay in cash?
No, Kiss & Store is a completely cashless, automated facility. You pay securely on-site at the terminal using a credit card, debit card, Apple Pay, or Google Pay.
What if my suitcase is huge? Are there size limits?
We offer three self-service locker sizes to fit your needs: Small (S) fits 1-2 standard backpacks, Medium (M) fits 1 standard cabin suitcase, and Large (L) is spacious enough for 1 large check-in bag.
Are my bags safe with you?
Absolutely! Your security is our top priority. Our secure facility is brightly lit and monitored by 24/7 CCTV. Plus, every locker rental automatically includes €1,000 of insurance coverage for your peace of mind.
How do I pick up my bags?
When you rent your locker, your unique access code will appear on the terminal screen. When you are ready to collect your bags, simply enter this code on the locker's keypad, settle any extra "pay as you go" time if needed, and the door will open automatically.
Can I access my luggage during the storage period?
Yes, of course! If you forgot something in your suitcase (like a charger or a jacket), simply enter your access code to open the locker, take what you need, and close the door securely again.
Can I store my luggage overnight in Kraków?
Yes, you can leave your luggage with us overnight for as many days as you need. Since our automated lockers offer 24/7 access, you can pick up your bags at any time, even in the middle of the night.
Where are your luggage storage locations in Kraków?
We operate in the most strategic parts of the city: 1. City Centre / Krakow Train Station (ul. Radziwiłłowska 26A) – just a 5-minute walk from Kraków Główny and Galeria Krakowska. 2. Kazimierz / Jewish Quarter (ul. Miodowa 7) – right in the heart of Kraków's historic district.
What items are not allowed in the storage?
For safety and legal reasons, it is strictly forbidden to store flammable, hazardous, illegal, or perishable items. Anything that could cause damage, emit a strong odor, or pose a risk to our secure facility and other customers is not allowed.
What if I forget or lose my access code?
Don't worry! If you forget the access code displayed on the screen, please contact our 24/7 support team using the phone number provided at the facility. We will verify your identity and rental details to help you retrieve your belongings safely.
Can I get a receipt or a business invoice?
Yes! We are a paperless facility, so the terminal does not print physical receipts. If you need a digital receipt or a business invoice, simply contact our support team via email or phone with your rental details, and we will gladly generate and send it to you.
What if I forget my luggage and leave the country?
Don't panic! Just contact our support team. We will safely hold your luggage and can arrange a secure international courier shipment to your home address. Shipping costs are calculated individually based on the destination and parcel size.
What if I need help while at the location?
Although our lockers are 100% automated, you are never left alone! If you have any questions or need assistance with the rental process, our 24/7 customer support team is just a phone call away and ready to help you immediately.
